Approach Overview

The OPEN system in Action:

a recent interview on the approach and its implementation

The OPEN Approach

At Union Point Group, we use a system development framework generated from twenty years of research and consultation with systems of care. Our framework helps you identify what's already working in your system (system strengths), and what could work better (system needs). Acting on our core value drivers can triple the effectiveness of low-performing programs, while continuously improving the outcomes of high-performing programs. Our process works like this:

start with Outcomes

We teach you how to use the outcome data that you're already collecting to identify which programs and practitioners are having success, and how successful they are. You'll answer the question, "Does anyone need to change practice? If so, who?"

understand Practices

We use file reviews to assess our brief set of key outcome drivers and then use clinician interviews to identify any novel practices being used. Together they help you answer the question, "Are we implementing the practices that we believe to be effective with these youth?"

elicit Experiences

Our structured interviews with youth and caregivers identify the care processes and practices that they experience as engaging or disengaging. Behavioral recommendations for improved practice are elicited in these interviews.

test and scale iNterventions

As we identify effective and engaging practices, we train, test, and provide feedback on their use. This rapid cycle helps us quickly move from understanding to positive impact. Because we test for effectiveness as we implement, you can see effects grow as you scale.